Testimonials for Systèmes Sous-sol Québec

Eva and Jeff Parry, residents of Notre-Dame-de-l’Île-Perrot, QC, had dirt crawl space that was very humid because of the soil and the water infiltrations. Mold started to appear on walls and floors. They knew they had to fix this issue because their daughter Jessika had a terminal condition called Spinal Muscular Atrophy type 1 so the Parrys had to do everything they could to improve the air quality that was badly affecting her breathing and respiratory system. Our team went and fixed this problem by fully encapsulating the crawl space by installing a vapor barrier membrane, a crawl space interior drain, a sump pump system and a powerful dehumidifier system. In this video, the family discusses their experience with Systèmes Sous-sol Québec and the impact of the encapsulation on their daughter’s health.

Mr. Luc Martin had lived in his house in Longueuil for over 30 years. The extension behind the back of his house has always had a crawlspace foundation, which caused regular humidity problems in his house. Mr. Martin was mainly looking to insulate his crawlspace thermally. He also wanted to fix his humidity problems and thought that the best solution was to have openings to ventilate his crawlspace. After researching crawlspace problems and solutions, he found our company online. Our specialist Andrew Stewart inspected the client’s crawlspace. Mr. Martin was very happy of how detailed Andrew’s explanation was. Andrew explained to him thoroughly what were the best solutions for his crawlspace and why it needed to be completely encapsulated with the CleanSpace solution. Mr. Martin was impressed with the professionalism that he experienced at every touch point with our company, from the call center, to the inspection, the production and post installation follow up. He explains in this video that we are the first company that communicated with him regularly to make sure everything was going well, that we made sure he understood the whole process and that we understood his needs perfectly. The client saw a great value in the way we do the work and how we respect our commitments, and especially in the fact that we did exactly what we promised him to do. Finally, Mr. Martin told us that he is extremely happy that his crawlspace looks very clean and bright, and that it gave him extra storage space. He said he would recommend Systèmes Sous-sol Québec to his friends.

Chantal Lalonde, located in Mascouche has been living in her house for almost 20 years. She had humidity problems and a damp smell was present throughout the house. The floors on the main level always felt cold and were no longer level. What was the cause? A wet crawl space that was not insulated. These problems seriously affected the comfort that she and her husband had in their home. In order to resolve this problem definitively, she contacted Systèmes Sous-sol Québec. Our specialist, Andrew inspected the house and explain to Mrs. Lalonde all the possible solutions for their crawl space problem. She was very satisfied with the clarity of the explanations "the presentation was very clear, he took the time with us to explain to us and he even printed the quote. Well organized on top of that, he printed what he decided to do on site and left us with information to think about it". From the beginning to the end, Mrs. Lalonde was surprised by the service we offer to our client "The flow between the different stages was really special. They call you to confirm the appointment. They call you to make sure you received the book. They call you if there is a change in the schedule. They fix the meeting for you. There really is a step-by-step follow-up. I'm telling you this is the first time I've seen this. I found it really good."        

Q:  How satisfied are you with the job we did for you ? A: Very ;     Q : What did you think of our installation crew ?  A: Nice and Professional ;     Q : How was the experience you had with our office staff ?   A: Great ;     Q : What are your thoughts on our salesman and his presentation ?  A: Pleasant and Professional ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: You were available and your price was fair. (Average of the quotes we received) ;     Comments :  We had a foundation crack that leaked when it rained. Although we never had a flooded basement, we are happy with the great job and guarantee/warranty your company provides.  

I found the workers worked very hard and were extremely good. They were very clean, they removed everything like the garbage and materials and left the place very clean.

Great work under difficult circumstances: heat, wasp nest, and tiny crawl space.

Q:  How satisfied are you with the job we did for you ? A: Very Satisfied; an excellent job ;     Q : What did you think of our installation crew ?  A: Very professional ;     Q : How was the experience you had with our office staff ?   A: Very professional ;     Q : What are your thoughts on our salesman and his presentation ?  A: Very good ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: We did not find another company with such a complete system ;     Comments :  I will be calling for another job in my basement sometime in the spring .  

The individual who came to view the space was incredibly polite, knowledgeable, and explained everything in a way that was very clear. The team who completed the work were very professional and clean.

Q:  How satisfied are you with the job we did for you ? A: Very satisfied ;     Q : What did you think of our installation crew ?  A: Excellent worker ;     Q : How was the experience you had with our office staff ?   A: Good ;     Q : What are your thoughts on our salesman and his presentation ?  A: Very effective ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Your direct experience with the specific problem I needed to fix in my crawlspace. Your detailed information on the website ;    

Great overall, would give 5 stars

Q:  How satisfied are you with the job we did for you ? A: Good ;     Q : What did you think of our installation crew ?  A: Professional ;     Q : How was the experience you had with our office staff ?   A: Good ;     Q : What are your thoughts on our salesman and his presentation ?  A: Good ;     Q : Was the cleanup satisfactory ?   A: Yes ;    

They finished on time. Responded to all of our questions, offered advice on steps going forward

Q:  How satisfied are you with the job we did for you ? A: Overall satisfied ;     Q : What did you think of our installation crew ?  A: Did not meet them ;     Q : How was the experience you had with our office staff ?   A: The office staff was very nice ;     Q : What are your thoughts on our salesman and his presentation ?  A: Sergio was professional and explained in detail ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Was not complicated to get all the information. Always had someone answer my calls. Office staff very efficient ;    

I was very impressed with the great effort your rep took to work out how my house was constructed, what mods had been done since original construction and the time he spent with me just working out the construction details of my house.

From start to finish, the whole installation process was impeccable. The first inspection of my needs by a sales representative gave me answers to every question that previous companies had not been able to address. At that point, I was already sold but it only got better. My request to change the installation date was honoured with grace and generosity (I was surprised to have an earlier date, which was welcome). During the 2 days of installation, the technicians were communicative, well informed, efficient, and most of all, clean (they worked in the dirt, yet the results were nothing but "hospital white" and clean!) Within a few hours, the atmosphere in the crawl space could accommodate all of my storage needs without worry of mold or decay. Truly, I couldn't be happier and would choose 11 stars if I could.