Testimonials for Systèmes Sous-sol Québec

I was very happy with Sophie's service! I called your company to repair my French drain following a recommendation from my cousin who did business with a Basement Systems company. Sophie took the call, listened patiently, served me well throughout our call, and did her best to provide me with excellent service. I was surprised because even with large national companies, I always had bad experiences with customer service agents. Sophie is a great member of your team, and you need to know that. I am really happy and I look forward to meeting your specialist this Friday!

Yes, we were very impressed with Systèmes Sous Sol’ professionalism, the letter beforehand outlining our responsibilities, precautions to be taken, etc. The book you sent ahead of time to help us know the company, possible solutions to the issues homeowners face was very well done. As a former graphics designer, I was impressed. It’s pretty scary when as a homeowner you experience leaks in your home (small or large) and companies you call for quotes don’t respond, yet you can’t move forward as was our case. The laundry room and adjoining bathroom are in their original state (53 yrs.old) needing to be renovated but having to deal with water infiltration every few years. Hi again, I forgot to mention the prompt service we received from Sam. When I had questions, he responded very quickly. He phoned us the night before and that morning too because he was going to be a bit late. He did a great job! Now we can move forward knowing that the problem was resolved thanks to your company.

we are VERY happy!!! they did a Superb job!!! thank you!!!! :) (as see on facebook https://www.facebook.com/pages/Basement-Systems-Quebec-Syst%C3%A8mes-Sous-sols-Qu%C3%A9bec/195007667183181?sk=reviews )

I contacted Systemes Sous-sol in April/2021 via the internet and quickly received a reply from their office in Laval through which I booked a free inspection and estimate with Jerry Evangelatos, System Design Specialist for April 5th, 2021.  Mr. Evangelatos drove to Wakefield, Quebec and sat down with me to fully explain the "Dry basement solution". His presentation was clear and precise and provided full details of the systems, the cost, the time for the work. the lifetime guarantee and the preparations required. I had read the complete booklet sent to me earlier but Jerry showed me an additional video of the work to be done and with all of this information. I was able to make a decision immediately after I fully understood this system. He was able to give me the date of April 29 for the installation.  Later, I received a call from Valerie, who was pleasant, professional and enthusiastic and who offered me an earlier date. After confirmation with my plumber, I was able to accept this new appointment.  On Tuesday, April 19th, two company employees arrived, having called me to inform me when they could get here. I was very impressed with the friendliness and professional manner of Felix, who was obviously perfect bilingual, very competent and very comfortable with people. When he and his fellow Worker, Quan, arrived, they spent some time with me in the basement going over the work that would be done, the estimated time it would take and offered to respond to any questions. Felix reviewed the contract I had signed with Jerry and then set about their work.  I have never seen two men so motivated, so knowledgeable and so willing to do this job as efficiently and carefully as possible. They were both respectful of me and my home and did their work with as little disruption as possible. They worked as a team and obviously knew what needed to be done and how the best to do it. Felix kept me informed with regard to their progress and always asked whenever he needed to use an indoor plug or whatever. I have already spoken to friends and neighbors about the quality of the workmanship and the integrity that both Felix and Quan demonstrated throughout the 3 days here in my home. They worked together tirelessly and rarely if ever stopped for breaks.  Felix was extremely professional and knowledgeable and though, obviously in charge, treated his coworker with respect at all times. Quan worked comfortably alongside Felix, and both of them worked with amazing strength and speed and wasted no time in bringing the job to completion in a timely manner.  I have never been so impressed by two young men who are obviously both loyal employees, promote their products with confidence and respect and are wonderful ambassadors for your company and worthy of my respect and admiration.  I compliment the entire company on its successful completion of this contract.  Sincerely,   

Very good job, they were wonderful and very helpful. The salesman and his presentation was great.

Q:  How satisfied are you with the job we did for you ? A: Very pleased ;     Q : What did you think of our installation crew ?  A: Efficient and thorough ;     Q : How was the experience you had with our office staff ?   A: Respectful ;     Q : What are your thoughts on our salesman and his presentation ?  A: Excellent ;     Q : Was the cleanup satisfactory ?   A: Completely ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Water infiltration ;     Comments :  Peter Romaniuk inspired confidence for me to choose your company. His presence on the second work day with the installation crew was important.  

Q:  How satisfied are you with the job we did for you ? A: Very satisfied ;     Q : What did you think of our installation crew ?  A: Very good, very professional ;     Q : How was the experience you had with our office staff ?   A: Excellent ;     Q : What are your thoughts on our salesman and his presentation ?  A: Impressive ;     Q : Was the cleanup satisfactory ?   A: Very good, better than expected ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: The system is guaranteed, knowledgeable staff, needed a system that was going to work, with a backup included  ;  

Q:  How satisfied are you with the job we did for you ? A: Very Satisfied ;     Q : What did you think of our installation crew ?  A: Professional ;     Q : How was the experience you had with our office staff ?   A: Good ;     Q : What are your thoughts on our salesman and his presentation ?  A: Complete ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Specialists and Professional .  

It is been over one year since we purchased this wonderful system, and with all the rain we've been having this week, I felt compelled to write to you.We lived in this house with a leaky, smelly, often flooded basement for years! Since installing your system, we have not had one drop of water downstairs and my home no longer smells like wet socks. Everytime we have a large rainfall, I reflect on how happy I am that we chose Basement Systems Quebec. I love my super-sonic sump pump so much, I refer to it as "the sump pump that God made". We have done extensive renovations over the last two years, and as much as I enjoy my lovely new kitchen, etc. nothing compares to how much I love my dry basement! It has eliminated so much stress for us to know that we can be away for a weekend or expect a heavy rainfall without worrying about whether or not our stored items are floating in 3 inches of water...and the days of mopping, shop-vaccing and trying to bleach out the smell and mold are long behind us!Please continue to use me as a reference for your company, as I have been 100% satisfied with your product, your workmen, and your service since the moment you arrived in our home.Thanks again for a great job!Warmest regards,Mrs. Plymale

The installation crew was very efficient and the office staff was very courteous. The Salesman and his presentation was very professional. They also did a very good clean up.

Q:  How satisfied are you with the job we did for you ? A: Very ;     Q : What did you think of our installation crew ?  A: Did not meet them ;     Q : How was the experience you had with our office staff ?   A: Excellent ;     Q : What are your thoughts on our salesman and his presentation ?  A: Excellent, sealed the deal ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: Your instant response by e-mail,followed by brochures by mail. Superb quality of salesman and his approach to customer ;    

Q:  How satisfied are you with the job we did for you ? A: Very Satisfied ;     Q : What did you think of our installation crew ?  A: Very professional ;     Q : How was the experience you had with our office staff ?   A: Excellent ;     Q : What are your thoughts on our salesman and his presentation ?  A: Excellent ;     Q : Was the cleanup satisfactory ?   A: Yes ;     Q : Overall, what were the top one or two reasons you hired us instead of another company ?   A: I like the concept, especially no digging around the outside ;     Comments :  Water problems in my basement. The work was done in my attached garage.